Delivery & Returns | The Snow People

Smaller delivery

Royal Mail 48® - 2-3 days - £3.00

Smaller deliveries are fulfilled by Royal Mail Monday-Saturday at a cost of £3.00. Orders placed before 12.00 (noon) are normally shipped the same business day.

Excludes our aerosol products, which cannot be sent via Royal Mail. Snow Spray, Falling Snow Spray and Frost Spray will be sent via one of our ‘Larger Delivery’ methods.

Larger delivery

UK MAINLAND

APC Next Day (Not Guaranteed) – from £7.20*

APC Express - Before midday (Not Guaranteed) – from £15.00*

NORTHERN IRELAND, HIGHLANDS & ISLANDS

APC Standard - 2-3 days** - £15.00*

Larger deliveries are fulfilled by our approved couriers, Monday-Friday depending on your postcode. This is for larger orders, heavy orders over 2KG or aerosol products which are unsuitable for Royal Mail parcel delivery.

*Your delivery cost will be calculated in the shopping bag based on your chosen products.

**Orkney and Shetland deliveries require an additional 2 working days

Please note:

We deliver within the United Kingdom only.
You will need to sign for your order.
Only orders received before 12.00 (noon) will be dispatched the same working day.
Orders placed using our Next Day or Express Delivery service after 12.00 (noon) on a Friday, or during the weekend, will be delivered on the following Tuesday. If you order over a Bank Holiday weekend, your order will arrive on the Wednesday.
We’ll happily give you tracking details for your order; just email orders@thesnowpeople.com.
Next Day Delivery is not guaranteed. If you need to ensure guaranteed delivery, please select Express Delivery (Before 10am Next Day).
Whilst every reasonable effort shall be made to keep estimated delivery dates, the company will be under no liability in respect of any failure to deliver within this time scale or on any particular day. Where any delay is foreseen the customer will be contacted and informed of the new expected delivery date.

Returns

We want you to be totally confident about every order you place, so we've got a 'no quibbles' returns policy. You can return your items within 14 days - with no questions asked and no hard feelings either! Simply:

1. Give us a call on 01453 760206 or email orders@thesnowpeople.com to request a return within 14 days of accepting your delivery.

2. We will issue you with a Sales Return Number.

3. Please wrap your item as securely as possible so that everything is tickety-boo when it arrives back at our warehouse.

4. Remember to include your Sales Return Number with your parcel. This will help us to speed up your refund.

5. Return your parcel to the returns address below using a tracked delivery service within 14 days. Please note that you will have to pay the costs for returning the goods. We recommend that customers send their parcels via a registered trackable service and get a proof of receipt.

Once you have returned your item we will refund you in full - including the original standard delivery costs if you are returning your full order. Easy!

Please note:

The returned product must be in the original packaging and in the same condition as when received.
If the goods are not damaged or faulty, the customer is responsible for arranging the goods to be returned.
Please be sure to obtain a proof of posting, you will need this to hurry things along, should your parcel take a while to arrive with us.
Please note that we cannot be held responsible for any items which fail to reach us or for delays in your return reaching our warehouse.
Refunds will be made to the payment method you used on the original order. Please note, this may take between 5-10 working days to appear from the date that you receive the refund confirmation email.
Our returns policy does not affect the customers statutory rights or the Right to cancel option.

Faulty Goods

We work hard to make sure that everything from The Snow People reaches you in tip top condition. However, if your order is not as you’d expect, just give us a call on 01453 760206 and we'll sort it out as quickly as possible.

Returns Address

The Snow People Returns

The Snow Mill

Bridge Road

Ebley, Stroud

Glos. GL5 4TR