Royal Mail 48® - 2-3 days - £3.00
Smaller deliveries are fulfilled by Royal Mail Monday-Saturday at a cost of £3.00. Orders placed before 12.00 (noon) are normally shipped the same business day.
APC Next Day (Not Guaranteed) – from £7.20*
APC Express - Before midday (Not Guaranteed) – from £15.00*
NORTHERN IRELAND, HIGHLANDS & ISLANDS
APC Standard - 2-3 days** - £15.00*
Larger deliveries are fulfilled by our approved couriers, Monday-Friday depending on your postcode. This is for larger orders, heavy orders over 2KG or aerosol products which are unsuitable for Royal Mail parcel delivery.
*Your delivery cost will be calculated in the shopping bag based on your chosen products.
**Orkney and Shetland deliveries require an additional 2 working days
We want you to be totally confident about every order you place, so we've got a 'no quibbles' returns policy. You can return your items within 14 days - with no questions asked and no hard feelings either! Simply:
1. Give us a call on 01453 760206 or email firstname.lastname@example.org to request a return within 14 days of accepting your delivery.
2. We will issue you with a Sales Return Number.
3. Please wrap your item as securely as possible so that everything is tickety-boo when it arrives back at our warehouse.
4. Remember to include your Sales Return Number with your parcel. This will help us to speed up your refund.
5. Return your parcel to the returns address below using a tracked delivery service within 14 days. Please note that you will have to pay the costs for returning the goods. We recommend that customers send their parcels via a registered trackable service and get a proof of receipt.
Once you have returned your item we will refund you in full - including the original standard delivery costs if you are returning your full order. Easy!
We work hard to make sure that everything from The Snow People reaches you in tip top condition. However, if your order is not as you’d expect, just give us a call on 01453 760206 and we'll sort it out as quickly as possible.
The Snow People Returns
The Snow Mill
Glos. GL5 4TR